Roamivra / Customer care
Contact Us
Support for the journey ahead Reach the Roamivra team about an order, product fit, or a return.
How can we help?
For the quickest help, email us with your order number and the email address used at checkout. For a product question, include the product name and the size or feature you would like us to check.
Email support
Useful for orders, shipping updates, returns, and product questions.
Phone support
8:00 AM–10:00 PM, China Standard Time (UTC+8). Calling charges may apply.
Before you write
- For tracking, check the shipping email and your order confirmation first.
- For an item that arrived damaged or incorrect, send clear photos of the item, packaging, and shipping label.
- For a return, contact us before sending anything so we can provide the correct return instructions.
Business details
- Brand
- Roamivra
- Company
- Sichuan Yuanshan Water Technology Co., Ltd.
- Owner
- Tang Jingkun
- Official website
- roamivra.com
- Unified Social Credit Code
- 91510100MAEGHJUU85
- Registered business address
- Room 1304, 13th Floor, Building 2, No. 200, Jirui 1st Road, Chengdu High-tech Zone, China (Sichuan) Pilot Free Trade Zone
Returns: This is our registered business address. Request the designated return address before shipping a return.
Need a hand? service@roamivra.com · Contact Us