Return requests

We accept eligible return requests within 30 days after delivery. Contact service@roamivra.com with your order number and reason before mailing anything. We will provide instructions and the designated return address.

Eligibility

For a change-of-mind return, the item should be unused, in saleable condition, and returned with its included parts and original packaging where reasonably possible. We may ask for photos to assess the item. Statutory rights for faulty or misdescribed goods are not limited by these conditions.

Damaged, defective, or incorrect items

Contact us promptly after delivery with the order number and clear photos of the item, packaging, and shipping label. We will review the issue and arrange a suitable remedy under applicable law, which may include replacement, repair, or refund. Do not discard the item or packaging before we respond if they are needed for review.

Return shipping

For an eligible change-of-mind return, the customer pays the return shipping cost. Where we sent the wrong item or the product has a verified defect, we will provide an appropriate return arrangement at our expense where required. Use a trackable service where possible and keep proof of postage.

Refunds

After the return is received and checked, we will notify you of the outcome. Approved refunds will be issued to the original payment method. The time for funds to appear depends on the payment provider and your bank. If you have not received an approved refund, email us with your order number.

Cancellation

Request cancellation as soon as possible. If the order has entered fulfillment or shipped, we may need to handle it through the return process. Applicable cancellation and withdrawal rights remain unaffected.